Parents/families with more than 2 children who place an order for the either the Complete or Premium packages will only need to pay for the first 2 children’s packages. The 3rd and 4th child are automatically free!
We offer a full money back guarantee if you are not happy with the finished product. Simply return the product within 7 days of receiving for a complete refund. This does not apply to ‘FREE’ packages supplied with the family discount.
Not at all. Children who did not order on photo day will receive a second chance bookmark which allows ordering after the photos have been delivered, at no extra cost.
On this bookmark will be your child’s unique access key which is valid online for 6 months, providing plenty of time to order online.
Once a booking has been made things will go a little like this:
Parents are encouraged to contact us directly if they have any concerns from here on, so technically it’s back to normal for the school and we get to do it all again the next year
You can place an order online using either your child’s unique access key or via the school’s generic access key if they have chosen this path. Every school is different BUT check your school’s newsletter or notice board at the office.
Sometimes schools hand these out separately from the individual photos. Please check with the school office or class teacher.
If you ordered online, please contact us for a full refund.
Generally the answer is no and it is very rare for this to be done and it is always at the school’s request. The cost of this is at the parent’s expense and final vito is Leading Image.
The access key is not single use. It can be used many times for any family member. If a separated family orders for 1 child the 2 packages will be sent to the school office to distribute to the correct parent.
We can not accept individual parent requests on name changes. We go strictly by what the school supplies and advises. We suggest that you contact the school and discuss the change with them and ask them to advise us.
Place your order before photo day and your photos will be delivered in bulk to the school.
The Photobook or Master Presentation folder is how your school has decided to present their class or group photos. The final layout of the booklet can be decided by your school. The booklet though will include a copy of your child’s portrait and their class mates and a class photo in the layout chosen by the school.
*Group style chosen by school
Inside your hard copy satchel is a small blue piece of paper called the ‘reorder form’. On this reorder form is your child’s unique access key along with instructions on how to download your image
To download your digital file, visit our website, click on ‘download your digital file’ and enter your child’s access key which acts as the password. Your image will then appear with a button to click to download to your device.