Effective Date: 18-11-2025
Your privacy is important to us
This Privacy Policy applies to Leading Image School Photos (ABN 80 138 481 839) and KK School Photos Pty Ltd (Leading Image Tasmania (ABN 57 164 016 095) (“we”, “us” or “Leading Image”).. At https://leadingimage.com.au/terms-conditions/ (“this Website”), we understand the importance of keeping personal information private and secure. This privacy policy (“Privacy Policy”) describes generally how we manage personal information and safeguard privacy. If you would like more information, please don’t hesitate to contact us using the contact details below.
We respect your privacy and are committed to protecting personally identifiable information you may provide us through the Website. We have adopted this privacy policy (“Privacy Policy”) to explain what information may be collected on our Website, how we use this information, and under what circumstances we may disclose the information to third parties. This Privacy Policy applies only to information we collect through the Website and does not apply to our collection of information from other sources.
This Privacy Policy forms part of, and is subject to the provisions of, our Website Terms and Conditions. This Privacy Policy, together with our Website Terms and Conditions, set forth the general rules and policies governing your use of our Website. Depending on your activities when visiting our Website, you may be required to agree to additional terms of service.
The Australian Privacy Principles
We will treat all personal information in accordance with any and all obligations that are binding upon us under the Privacy Act 1988 (Cth) (“Privacy Act”). The Privacy Act lays down 13 key principles in relation to the collection and treatment of personal information, which are called the “Australian Privacy Principles”.
Personal information for the purposes of the Australian Privacy Principles may include your, or your child’s:
- name and date of birth;
- residential and business postal addresses, telephone/mobile/fax numbers and email addresses;
- bank account and/or credit card details for agreed billing purposes;
- any information that you provided to us by you during any account or user profile creation process;
- preferences and password for using this Website and your computer and connection information; and
- any information that you otherwise share with us.
Your Consent
Leading Image may require your consent to use and/or disclose your information in particular ways. Your consent may either be inferred or expressed.
If you no longer want to receive our offers, information on our services and other promotional activities you can ”opt-out”, or ”unsubscribe” from any of our commercial electronic messaging such email, SMS, MMS or IM, or by contacting us directly.
Contents
Click below to jump to any section of this Privacy Policy
- Website Visitors
- How we may use your personal information
- When we may disclose your personal information
- Security
- Notifiable Data Breaches
- Contacting us about privacy
- Links to External Sites
- Aggregated Statistics
- Cookies
- Privacy Policy Changes
- Contact Information
- Website Visitors
At this Website, we only collect personal information that is necessary for us to conduct our business as Leading Image School Photos.
Information that you provide to us
We may collect personal information that you provide to us about yourself when you:
- use this Website, including (without limitation) when you:
- create a user account;
- add information to your user profile;
- purchase any products and/or services through this Website; or
- complete an online contact form to contact us;
- provide information to us by telephone or through marketing or competition application forms; or
- send us an email or other communication.
IP addresses
This Website may also collect Internet Protocol (IP) addresses. IP addresses are assigned to computers on the internet to uniquely identify them within the global network. Leading Image collects and manages IP addresses as part of the service of providing internet session management and for security purposes. Leading Image may also collect and use web log, computer and connection information for security purposes and to help prevent and detect any misuse of, or fraudulent activities involving, this Website.
Leading Image may also collect non-personally identifying information in order to better understand how visitors use its Website. From time to time, Leading Image may release non-personally-identifying information in the aggregate, such as by publishing a report on trends in the usage of its Website.
- How we may use your personal information
Your personal information may be used in order to:
- verify your identity;
- assist you to place orders through this Website;
- process any purchases of products and/or services that you may make through this Website, including charging, billing and collecting debts and shipment of products to you;
- make changes to your account;
- respond to any queries or feedback that you may have;
- conduct appropriate checks for credit-worthiness and for fraud;
- prevent and detect any misuse of, or fraudulent activities involving, this Website;
- conduct research and development in respect of our products and/or services;
- gain an understanding of your information and communication needs or obtain your feedback or views about our products and/or services in order for us to improve them; and/or
- maintain and develop our business systems and infrastructure, including testing and upgrading of these systems,
and for any other purpose reasonably considered necessary or desirable by Leading Image in relation to the operation of our business.
From time to time we may email our customers with news, information and offers relating to our own products/services or those of selected partners. Your personal information may also be collected so that Leading Image can promote and market products and services to you. This is to keep you informed of products, services, and special offers we believe you will find valuable and may continue after you cease acquiring products and services from us. If you would prefer not to receive promotional or other material from us, please let us know and we will respect your request. You can unsubscribe from such communications at any time if you choose.
- When we may disclose your personal information
Information provided to suppliers
When you acquire or access any other goods or services from a third party supplier through this Website, we will provide to that supplier such information as is necessary to enable it to process and administer your order. Such information will include personal information about you, including (without limitation) your name and contact details.
Information provided to other organisations
In order to deliver the products/services you require or for the purposes set out above, Leading Image may disclose your personal information to organisations outside Leading Image. Your personal information may be disclosed to these organisations only in relation to this Website, and Leading Image takes reasonable steps to ensure that these organisations are bound by confidentiality and privacy obligations in relation to the protection of your personal information. These organisations may carry out or provide:
- customer enquiries;
- mailing systems;
- billing and debt-recovery functions;
- information technology services;
- marketing, telemarketing and sales services;
- market research; and
- website usage analysis.
In addition, we may disclose your personal information to:
- your authorised representatives or legal advisers (when requested by you to do so);
- credit-reporting and fraud-checking agencies;
- credit providers (for credit-related purposes such as creditworthiness, credit rating, credit provision and financing);
- our professional advisers, including our accountants, auditors and lawyers;
- government and regulatory authorities and other organisations, as required or authorised by law;
- organisations who manage our business strategies, including those involved in a transfer/sale of all or part of our assets or business (including accounts and trade receivables) and those involved in managing our business risk and funding functions; and
- the police or other appropriate persons where your communication suggests possible illegal activity or harm to others.
- Security
We are committed to maintaining the confidentiality of the information that you provide us and we will take all reasonable precautions to protect your personal information from unauthorised use or alteration. In our business, personal information may be stored both electronically (on our computer systems and with our website hosting provider) and in hard-copy form. Firewalls, anti-virus software and email filters, as well as passwords, protect all of our electronic information. Likewise, we take all reasonable measures to ensure the security of hard-copy information and images.
While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.
- Notifiable Data Breaches
From July 2020, if we become aware of a suspected personal information data breach, we will conduct an appropriate assessment to determine if there is a likely risk of serious harm to any individual associated with the data breach. Where we believe there is a likely risk of serious harm, we will notify the Office of the Australian Information Commissioner and any affected individuals in accordance with our obligations under Australia’s privacy laws.
- Contacting us about privacy
If you would like more information about the way we manage personal information that we hold about you, or are concerned that we may have breached your privacy, please contact us by email or by post using our contact details below.
Access to your personal information
In most cases, you may have access to personal information that we hold about you. We will handle requests for access to your personal information in accordance with the Australian Privacy Principles. All requests for access to your personal information must be directed to the Privacy Officer by email using the email address provided below or by writing to us at our postal address. We will deal with all requests for access to personal information as quickly as possible. Requests for a large amount of information, or information that is not currently in use, may require further time before a response can be given. We may charge you a fee for access if a cost is incurred by us in order to retrieve your information, but in no case will we charge you a fee for your application for access.
In some cases, we may refuse to give you access to personal information that we hold about you. This may include circumstances where giving you access would:
- be unlawful (e.g., where a record that contains personal information about you is subject to a claim for legal professional privilege by one of our contractual counterparties);
- have an unreasonable impact on another person’s privacy; or
- prejudice an investigation of unlawful activity.
We may also refuse access where the personal information relates to existing or anticipated legal proceedings, and the information would not be accessible by the process of discovery in those proceedings.
If we refuse to give you access, we will provide you with reasons for our refusal.
Correcting your personal information
We will amend any personal information about you that is held by us and that is inaccurate, incomplete or out of date if you request us to do so. If we disagree with your view about the accuracy, completeness or currency of a record of your personal information that is held by us, and you ask us to associate with that record a statement that you have a contrary view, we will take reasonable steps to do so.
If you are unsatisfied with our response, the Australian Office of the Privacy Commissioner may be contacted at: www.oaic.gov.au, or by email: enquiries@oaic.gov.au
- Links To External Sites
You may click-through to third party websites from this Website, in which case we recommend that you refer to the privacy statement of the websites you visit. This Privacy Policy applies to this Website only and Leading Image assumes no responsibility for the content of any third party websites.
Re-marketing
We may use the Google AdWords and/or Facebook re-marketing services to advertise on third party websites to previous visitors to this Website based upon their activity on this Website. This allows us to tailor our marketing to better suit your needs and to only display advertisements that are relevant to you. Such advertising may be displayed on a Google search results page or a website in the Google Display Network or inside Facebook. Google and Facebook may use cookies and/or pixel tags to achieve this. Any data so collected by Google and/or Facebook will be used in accordance with their own respective privacy policies. None of your personal Google and/or Facebook information is reported to us.
You can set preferences for how Google advertises to you using the Google Ads Settings page (https://www.google.com/settings/ads). Facebook has enabled an AdChoices link that enables you to opt out of targeted advertising.
Information provided to third party payment processing organisations
Purchases that are made through this Website may be processed securely and externally by Stripe Payments Australia Pty Ltd (ABN 66 160 180 343) trading as “Stripe” for its secure online payment transactions. Payments made through Stripe are subject to Stripe’s own terms and conditions and privacy policy. For more information about Stripe, see the Stripe website (http://www.stripe.com/).
Unless you expressly consent otherwise, we do not see or have access to any personal information that you may provide to Stripe, other than information that is required in order to process your order and deliver your purchased items to you (e.g., your name, email address and billing/postal address).
- Aggregated Statistics
Leading Image may collect statistics about the behaviour of visitors to its website. Leading Image may display this information publicly or provide it to others. However, Leading Image does not disclose your personal information.
- Cookies
To enrich and perfect your online experience, Leading Image uses “Cookies”, similar technologies and services provided by others to display personalised content, appropriate advertising and store your preferences on your computer.
A cookie is a string of information that a website stores on a visitor’s computer, and that the visitor’s browser provides to the website each time the visitor returns. Leading Image uses cookies to help identify and track visitors, their usage of the Website, and their website access preferences.
You can configure your internet browser to accept all cookies, reject all cookies or notify you when a cookie is sent. Please refer to your internet browser’s instructions to learn more about these functions. Most web browsers automatically accept cookies, but you can usually modify your browser settings to decline cookies if you prefer. If you choose to decline cookies, you may not be able to fully experience the interactive features of this Website.
By continuing to navigate our Website without changing your cookie settings, you hereby acknowledge and agree to Leading Image’s use of cookies.
- Privacy Policy Changes
Although most changes are likely to be minor, Leading Image may change its Privacy Policy from time to time, and in our sole discretion. Leading Image encourages visitors to frequently check this page for any changes to its Privacy Policy. Your continued use of this Website after any change in this Privacy Policy will constitute your acceptance of such change.
- Contact Information
If you have any questions about our Privacy Policy, please contact us via email or phone.
If you wish to write to us, our postal address is:
- PO Box 1035 Geelong, VIC 3220
- PO Box 503 South Hobart, TAS 7004
- PO Box 4075 Marayong, NSW 2148
- PO Box 163 Hamilton, QLD 4007
- PO Box 10053 Adelaide BC, SA 5000